Explore Our Services

Flip through the service areas we provide for housing authorities and program operations.

01

Annual Recertifications

Structured annual recertification support designed to keep cases moving, maintain compliance, and reduce processing backlog.

Annual household reviews and file updates
Income, asset, and household composition verification
Calculation review and documentation support
Workflow support to maintain deadlines and production targets

Annual recertification support

02

Interim and Rent Increases

Reliable support for interim actions and rent increase processing to help agencies manage time-sensitive changes accurately and efficiently.

Interim changes for income and household updates
Rent increase processing and related documentation
Calculation support and file consistency review
Queue management for high-volume action periods

Interim and rent increase processing

03

Portability

Administrative support for portability processing to help agencies manage inbound and outbound moves with stronger coordination and follow-through.

Inbound and outbound portability support
Coordination of documentation and case transfer steps
Tracking and follow-up for receiving and initial agencies
Workflow management to reduce missed actions and delays

Portability support

04

RTA and HAP Contract

Operational support for RTA review and HAP contract processing to help move approved units through leasing and subsidy setup efficiently.

RTA intake and processing support
Owner document review and file coordination
HAP contract preparation and workflow support
Administrative tracking through approval and execution

RTA and HAP contract support

05

Email Management

Email management support to help agencies stay responsive, organized, and on top of operational communication volume.

Inbox monitoring and message organization
Prioritization of urgent and action-based emails
Routing, follow-up, and response support
Workflow stabilization during high-volume periods

Email management support