Services | GBCG

01

Annual Recertifications

Structured annual recertification support designed to keep cases moving, maintain compliance, and reduce backlog.

We quickly integrate into PHA workflows to process annual recertifications, eliminate backlogs, and ensure households are re-examined within HUD-required timeframes.
We complete detailed income and asset verification, apply allowable deductions, and perform quality control reviews to ensure every recertification aligns with HUD regulations.
We efficiently complete large volumes of annual reexaminations, including rent calculations, documentation review, and accurate preparation of HUD-50058 submissions.
We are proficient in leading housing platforms such as Yardi Voyager, RentCafe, Elite, and more, enabling immediate productivity with minimal disruption.

02

Reliable support for interim recertification and rent increase processing to help agencies manage time-sensitive changes accurately and efficiently.

We process income, household, or expense changes, ensuring timely updates to tenant rent and subsidy calculations in accordance with HUD regulations and PHA policy.
We review landlord rent increase requests, verifies supporting documentation, and ensures adjustments are applied correctly based on payment standards, utility allowances, and program rules.
We conduct detailed income and rent calculations while preparing and submitting updated HUD-50058 transactions to ensure all interim changes and rent adjustments are fully compliant and audit-ready.
We prepare and issue required rent change notices and supporting documentation to tenants and property owners, ensuring clear communication and proper implementation of rent adjustments.

03

Administrative support for portability processing to help agencies manage inbound and outbound moves with stronger coordination and follow-through.

We manage incoming portability cases by reviewing required documentation, establishing the family in the PHA system, and coordinating with the initial PHA to ensure accurate and timely program transfer.
We process outgoing portability requests by preparing required forms, transmitting documentation to the receiving PHA, and ensuring families are properly released in accordance with HUD portability procedures.
We prepare and enter portability billing transactions, including absorptions, monthly housing assistance payments and administrative fees, and ensure accurate invoicing and reconciliation between the initial and receiving PHAs.
We prepare and transmit all required portability notices and communications between PHAs, tenants, and landlords to ensure compliance with HUD regulations and smooth coordination throughout the portability process.

04

Efficient RTA review and HAP contract processing to help move tenants into approved units.

We review and process Requests for Tenancy Approval (RFTA/RTA), ensuring all required documentation is complete and the proposed tenancy meets program requirements before moving forward with unit approval.
We verify owner eligibility by reviewing ownership documentation, confirming there are no program conflicts of interest or debarments, and ensure the property and ownership structure comply with HUD and PHA requirements.
We establish approved units within the PHA system, gather executed leases and required documentation, and prepare Housing Assistance Payment (HAP) Contracts for proper program enrollment.
We finalize tenancy approval by activating the HAP Contract, ensuring accurate rent calculations and issuance of all required notices to owners and participants.

05

Email management support to help agencies stay responsive, organized, and keep track of program communication.

We monitor program-specific inboxes, review incoming requests for required information, and ensure each email is properly logged and routed for timely action.
We record email requests in agency systems, ensuring all communications and supporting documents become part of the official case record.
We route requests to the appropriate department or specialist, ensuring referrals, program inquiries, and case actions move efficiently through the agency’s program workflow.
We maintain clear documentation of all email communications and actions taken, supporting audit readiness, program compliance, and transparent case tracking.